Charles E. McPherson Jr., D.Div.

Founded and built a multidisciplinary coaching, publishing, educational, training, consulting, and ministry organization, applying nearly two decades of healthcare operations, quality assurance, compliance, and organizational development expertise. Provides executive, organizational, strategic, and ministerial leadership oversight, integrating governance, workforce development, program development, organizational accountability, and long-term strategic planning.

Designed and implemented complete organizational infrastructure from the ground up, including coaching, intake, assessment, client management, curriculum, and documentation systems.

• Built educational ecosystems supporting leadership development, personal growth, recovery, coaching, and ministry training.
• Developed AI governance frameworks and workflow systems supporting research, productivity, content development, and organizational efficiency.
• Authored books, curricula, coaching programs, training systems, educational resources, and organizational materials.
• Built systems integrating coaching, publishing, education, leadership development, technology, and ministry operations into one governed structure.

• Directed quality assurance activities — chart audits, documentation review, compliance monitoring, corrective action planning, and performance improvement — holding a 98% successful audit rate across federal, state, county, and funding-source reviews.
• Supervised teams of up to 30 across clinical, administrative, and quality assurance functions.
• Secured a $500,000 grant from the Cleveland Foundation, funding program expansion and service delivery.
• Contributed to the continuous renewal of the Federal Bureau of Prisons TDAT and Pretrial Services contracts through 2016.
• Reviewed biopsychosocial assessments, treatment plans, progress notes, discharge summaries, and clinical documentation for quality and compliance.
• Maintained compliance across Medicare, Medicaid, SSI, SSDI, and Federal Bureau of Prisons documentation processes.
• Led implementation and support of Sigmund EHR, including technology administration, troubleshooting, and staff training.
• Trained counselors, interns, and staff in documentation standards, compliance requirements, and quality improvement practices, contributing to 50–75 staff trained over a 15-year span.

• Provided executive-level operational, administrative, compliance, documentation, and reporting support within a behavioral health and addiction recovery environment.
• Contributed to securing the Federal Bureau of Prisons TDAT contract and the FBOP Pretrial Services contract — part of a four- and five-consecutive-term run respectively, spanning 2005–2016.
• Assisted with grants, reporting systems, records management, and compliance support.
• Supported Federal Probation initiatives, Mental Health Board, and ADAMHS Board program operations.
• Maintained confidential documentation and information systems, and supported executive decision-making processes.

• Provided administrative support and counseling internship services.
• Assisted with intake, documentation, client services, records management, and treatment support.
• Built foundational experience in addiction recovery services, counseling, and healthcare documentation systems.

• Supported administrative and clerical operations, including records management, customer service, and office documentation.

• Supervised restaurant operations, customer service, staffing, inventory management, and operational workflow.

• Provided customer service and support for merchant processing systems.

• Provided administrative support, office operations assistance, and records management.
• Delivered graphic design services; completed Commercial & Graphic Art and Administrative Office Technology training.